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billeylerIn Sept/Oct '06, we (at work, at Popejoy Hall) were having some issues with our server, a somewhat old Mac that all us PC users are patched into for randomly backing up some of our files, plus a place to keep all the joint use data files that we all work on all the time. I thought the machine was about to crap out*, and we'd be dead in the water. We don't have our own IT support staff, so counted on the University general IT support to help us in our times of need.
I took the initiative to see if the Bookstore IT team would be willing to help us with our server issues. They can't...they don't work on Mac. But they COULD take over being our PC support (but not Macs, which the entire graphics department uses at Popejoy). We had that discussion just before Christmas, 2006.
That was 14 months ago. Over time, all the Popejoy staff finally have been integrated into the Bookstore on-call IT support. What this includes is them having full control over our computers, so we can't upload a new program without their logging as admins (if they even approve the program going on) and doing nightly backups of everything our My Documents folder on our desktop. It includes them ordering new machines for us, and running over and fixing all the snafus that happen. A pretty good thing...for free.
Fine and dandy...we need the support, since UNM IT can't seem to spread their resources enough to help departments on a real-time basis.
The problem?
My brand-new Dell Inspiron D630 was one of the last ones to go under the oversight of Bookstore IT.
First issue: On 2/1, I found much to my surprise and quite by accident that my laptop was set with a static IP. I couldn't do ANY thing network involved after I set my laptop up over at Popejoy. No printing, no internet, no email, no server access, which I desperately needed to work on the show "Gypsy." Right THEN. After an emergency call to Bookstore IT, it got resolved by them giving me the MASTER SYSADMIN PASSWORD over the phone (it was 8 at night) and having me change one little setting so the laptop could get it's own IP. Worked fine! I thought it was all fixed then.
Second issue: Today, while Mona was doing some sysadmin work on my laptop in conjunction with the UNM-wide requirement that all passwords be changed every six months, she noticed that I didn't seem to have a backup file. She noodled around with it for awhile, then called in her boss to look at it. The Bookstore system hasn't ever backed up my files onto their server. Not once. There's something unique about my laptop so that they are going to have to research to find out what this problem is. It won't revert to static IP automatically, which they need to do my nightly backups while I'm logged of and snoozing at home at 3am. The other laptops in the building and at Popejoy Hall that are on docking stations work just fine. Not mine.
The irony? I was the one that started this whole process in motion for getting confident backups of data, but I'm the only one of our staff NOT getting them.
* another irony is that the Mac server has been working flawlessly since that little kerfuffle 15-16 months ago.
pthththththt.
I took the initiative to see if the Bookstore IT team would be willing to help us with our server issues. They can't...they don't work on Mac. But they COULD take over being our PC support (but not Macs, which the entire graphics department uses at Popejoy). We had that discussion just before Christmas, 2006.
That was 14 months ago. Over time, all the Popejoy staff finally have been integrated into the Bookstore on-call IT support. What this includes is them having full control over our computers, so we can't upload a new program without their logging as admins (if they even approve the program going on) and doing nightly backups of everything our My Documents folder on our desktop. It includes them ordering new machines for us, and running over and fixing all the snafus that happen. A pretty good thing...for free.
Fine and dandy...we need the support, since UNM IT can't seem to spread their resources enough to help departments on a real-time basis.
The problem?
My brand-new Dell Inspiron D630 was one of the last ones to go under the oversight of Bookstore IT.
First issue: On 2/1, I found much to my surprise and quite by accident that my laptop was set with a static IP. I couldn't do ANY thing network involved after I set my laptop up over at Popejoy. No printing, no internet, no email, no server access, which I desperately needed to work on the show "Gypsy." Right THEN. After an emergency call to Bookstore IT, it got resolved by them giving me the MASTER SYSADMIN PASSWORD over the phone (it was 8 at night) and having me change one little setting so the laptop could get it's own IP. Worked fine! I thought it was all fixed then.
Second issue: Today, while Mona was doing some sysadmin work on my laptop in conjunction with the UNM-wide requirement that all passwords be changed every six months, she noticed that I didn't seem to have a backup file. She noodled around with it for awhile, then called in her boss to look at it. The Bookstore system hasn't ever backed up my files onto their server. Not once. There's something unique about my laptop so that they are going to have to research to find out what this problem is. It won't revert to static IP automatically, which they need to do my nightly backups while I'm logged of and snoozing at home at 3am. The other laptops in the building and at Popejoy Hall that are on docking stations work just fine. Not mine.
The irony? I was the one that started this whole process in motion for getting confident backups of data, but I'm the only one of our staff NOT getting them.
* another irony is that the Mac server has been working flawlessly since that little kerfuffle 15-16 months ago.
pthththththt.
