Challenges abound
Feb. 2nd, 2008 02:51 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
billeylerSo after doing about an hour of yard cleanup, I showered and headed to work, to find this email from the Director of Ticketing Services:
"Sorry, but I need a big favor. We are having serious problems today and I have no idea if I can even run reports at 2:30. So sorry, but can you find out if we can do a settlement tonight for both shows today?"
Luckily, when I asked the company manager about this, she's good with it. So I can't do my normal work. Thought about sitting in the VIP room to watch "Gypsy," but decided not.
The ticket office handled this fairly smoothly. They were able to get a list of the will calls printed out, so that helped them immensely. They hand-wrote tickets for the 20 or so walk ups, but those have to be entered into the ticketing system IF and WHEN the system comes back up.
"Gypsy" is far from sold out, but even beyond the George Strait ticket fiasco, there are other shows here in the Performing Arts Center that could sell out tonight. It'll be touch and go and stress galore for the ticketing office here, but they'll make it through it.
The reason for the crash?
George Strait tickets went on sale today for the 17,000 seat UNM Arena. Even with adding 4 extra servers, the system crashed almost immediately when it opened for sale this morning. All the outlets, the main ticketing office, the Bookstore ticketing office...everything.
Hmmm...
"Sorry, but I need a big favor. We are having serious problems today and I have no idea if I can even run reports at 2:30. So sorry, but can you find out if we can do a settlement tonight for both shows today?"
Luckily, when I asked the company manager about this, she's good with it. So I can't do my normal work. Thought about sitting in the VIP room to watch "Gypsy," but decided not.
The ticket office handled this fairly smoothly. They were able to get a list of the will calls printed out, so that helped them immensely. They hand-wrote tickets for the 20 or so walk ups, but those have to be entered into the ticketing system IF and WHEN the system comes back up.
"Gypsy" is far from sold out, but even beyond the George Strait ticket fiasco, there are other shows here in the Performing Arts Center that could sell out tonight. It'll be touch and go and stress galore for the ticketing office here, but they'll make it through it.
The reason for the crash?
George Strait tickets went on sale today for the 17,000 seat UNM Arena. Even with adding 4 extra servers, the system crashed almost immediately when it opened for sale this morning. All the outlets, the main ticketing office, the Bookstore ticketing office...everything.
Hmmm...
